Friday, October 06, 2006

What a great day!

Today we got started with our organizational project for our MPfHP class … that’s actually the only interesting thing in that class. However, we are asked to visit an organization of our choice and do a small consulting project for them regarding their team structure, team effectiveness and/or solve an organizational issue they face.

As our team is truly international (Chile, Korea, Hong Kong, US/Indonesia, Austria) we don’t have any contacts into the Australian business world. Therefore, we asked our lecturer to provide us with a project from an MBS alumni. She made a contact for us with another lecturer who made contact with the Victorian Institute of Sports for whom he already conducted several project in different sports departments. We finally work now for Gymnastics Victoria and will solve an issue about the organizational structure there. We got a briefing from the executive director of GV and she also showed us round in their state-to-the-art training facility for Australian/Victorian high performance athletes in gymnastics. It’s pretty amazing to see all those kids doing things we never were, are, or will be able to do … GV shares this gymnasium with the NICA (National Institute for Circus Arts). There are people juggling, acrobats as well as aerialists (Trapezkünstler), … very amazing.

This meeting went very well but that was the only thing that worked well today …

First, I thought the Whirlpool technician is coming in to repair my fridge – I called already two days ago to make sure, they are not coming in the afternoon when I won’t be in because of our meeting. Even tough they usually give you anyway only morning (8-12) or afternoon (12-4) appointments and I agreed with the technician on a morning appointment on Tuesday already, Whirlpool customer services was not able to confirm that two days ago. However, I called this morning again and the chat went as follows:

I explained that I’m not at home in the afternoon between 12 & 4 and therefore want to make sure the technician is either coming before 12 or after 4.

Whirlpool: The technician will come in the afternoon

Me: But then after 4pm.

Whirlpool: No, I guess he will come earlier; he works only till 4.30pm

Me: But I’m not at home before 4 (and I knew already that this repair will take about 1 hour)

Whirlpool: I guess it will be before that …

Me: Do you understand me? I’m not at home at that time …

and so on ...

The technician was supposed to call me before he comes in – no, no one called today – I will write a letter of complaint to Whirlpool because currently I’m really furious because my fridge is not working since a week now …

And, as if that wasn’t enough, a bird (I guess a sea gull) ruined my favourite Australian jacket on our way to the initial meeting with our client …

What a great day!

posted by Birgit im Abenteuerland @ 7:16 pm

1 Comments:

At October 09, 2006 4:58 pm, Anonymous Anonymous said...

What a pitty!
It was definitely NOT your best day in Australia! Living without a fridge is not very comfortable. I hope that the fridge will be repaired soon!

Hopefully your weekend - including the wedding on Sunday - became better!

Your project sounds very interesting: National Institute for Circus Arts. Can you do gymnastic there as well and become a great circus artist when you come back to Austria ;) ?

 

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